Parent and family feedback and surveys

High-performing units prioritise patient voice and patient experience as a part of their culture and this is used to provide perspectives, views and assessments of care to improve processes and stimulate behavioural change. A woman’s perspective may alter through her journey as different steps of the perinatal optimisation pathway are experienced, and views about her own care are likely to differ from that of her baby’s care. As such feedback should be sought at different stages and include a representative group of users.

• Friends and Family Survey (NHS England) 
• You and Your Baby Survey (National, Maternity Survey, NHS England)
• Parent experience questionnaire (HEIW)
• Maternity Care Survey (Scotland)
• Care Experience Improvement Model (Scotland)
• Bespoke adapted questionnaires in local or regional service 
• Real-time feedback such as “You said, we did” formats, @WhoseShoes